TERMS AND CONDITIONS of website use
Acceptance to Terms of Use
By accessing, browsing or using the website www.astrabookings.com (“Website”) or by initiating or completing a reservation, you will be deemed to have read, understood and agreed to be bound by the terms and conditions of use contained herein, as may be amended or replaced from time to time (“Terms of Use”).
You are required to read the following Terms of Use carefully before using the Website, and if you do not agree with any of these terms, please do not access, use or book any reservations through this Website. For the purposes of these Terms of Use, “You”, “Your” and “User” shall refer to the user utilizing the Website.
Purpose of Website
Through this Website, Astra Travel and Tourism (“Astra”, “We” or “Us”) offers independent travel agents and Subagents the opportunity to conveniently search and book flight tickets, hotel rooms, sightseeing, transport, Travel Products, Travel Services and get information and tips on other travel arrangements worldwide.
Astra mediates on behalf of the User giving the opportunity to find and book flight tickets, hotel rooms, sightseeing, transport, Travel Products and services resulting in a direct agreement between the User and the service provider itself. As such, Astra is a business to business (B2B) company and does not serve or deal with the User directly. Astra transmits the details of your reservation to the relevant service provider and sends you a confirmation email for and on behalf of the service provider. Any query pertaining to your booking must be made to Astra Team and we will take an appropriate action on behalf of you with whom the booking has been made (Service Provider).
All flight tickets, hotel rooms, sightseeing, transport and other travel arrangements booked through this Website will further be subject to the terms and conditions of the service provider agreement, which can be downloaded and previewed from the Website any time. For the purposes hereof, the terms and conditions of the service provider agreement shall be read together with these Terms of Use, and shall be deemed an integral part thereof. Your acceptance referred to in Section (1) above shall be deemed to include your acceptance to the terms and conditions of the service provider agreement. You confirm that the use and the booking of any reservation through this Website will be at your entire risk and responsibility.
Booking Arrangements
All information displayed in the Website are based on the information provided to us by the relevant service provider. As such, service providers are responsible for updating all rates, availability and other information which is displayed on the Website.
Although we will use reasonable skill and care in performing our intermediary services, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct. Each service provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on the Website. Our Website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodations made available.
You are personally responsible for providing the necessary accurate information that will enable us to carry out the booking properly. The information requested includes among others the correct name details, address details, Email address, place of residence, date of birth, nationality. You are further personally responsible for holding the appropriate valid travel documents (passport, visa, travel insurance and otherwise).
All prices on the Website will be displayed in a manner to include any and all charges and taxes, unless otherwise stated on the Website or in the e-mail confirmation.
Upon submitting your reservation request, you authorize us to facilitate booking reservations on your behalf, including making payment arrangements with service providers. Your credit card data will be used by US to process the payment of the requested reservation, and payment will be charged to your credit card in US dollars. After payment is accepted and processed, you will receive an e-mail confirmation from us containing the payment and reservation details.
We will not be responsible for any losses if, for any reason, the debit/credit card, billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in the availability of booking, the rates or in any other charges that may occur during the verification or billing process.
Astra advises You to always print or copy all transaction data as well as the terms and conditions of each service provider(s) used, and to keep these with you during your travel.
Cancellation and Change Policy
You may cancel or change your prepaid reservation, but you will be charged the cancellation or change fee indicated in the e-mail confirmation that you will receive.
In certain cases, some hotels do not permit changes to or cancellations of reservations after they are made. Relevant information on rules and restrictions for similar cases will be displayed on the Website. No refund will be made in the event you are unable to travel or to utilize any of the reserved services for whatever reason.
You agree that if your booking or account shows signs of fraud or any suspicious activity, we may (but not obliged to do so) cancel any travel or service reservations associated with your name, email address or account.
Privacy Policy
We will collect and save your data such as name, address, telephone numbers, e-mail address and passport data and will forward all these data to the respective service provider in order to be able to make a booking or reservation. All Your data saved by us will be protected against unlawful access according to the standards applied by us. The credit card and account information provided by you will only be used for the sake of making a booking or reservation. This data is neither collected nor saved by us.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We may however share your data with other product suppliers, business partners, and competent authorities or in response to a court order. Accordingly, you authorize and license us to share your data without any obligation for compensation and free of any moral or other rights.
Third Party Links
Astra Website may provide links to other websites that are not under our control. We shall not be responsible in any way for your access to such other websites or to the content thereof.
We provide such links only as a convenience to the User, and the inclusion of any link to any such websites does not imply endorsement or a recommendation by us the content of such websites. Access to such other websites is at your entire risk.
Prohibited Activities
The content and information on Astra Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or to our suppliers and providers. While you may make limited copies of your travel route (and related documents) for travel or service reservations booked through this Website, You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website.
Additionally, you agree not to:
- Use this Website or its contents for any commercial or competitive purpose
- Make any speculative, false, or fraudulent reservation
- Monitor or copy any content or information of this Website without our express written permission; or
- Incorporate any part of this Website into any other website without our prior written authorization.
Security
Although care has been taken to equip this Website with security measures necessary to avoid the loss, misuse, and/or alteration of information under our control, it is the responsibility of the User to upgrade all devices, computers and browsers used by the User to access the Website in order to prevent any authorized access to the User’s information saved in the Website. In case a user name and a password is given to you to access and to book reservations through the Website, You must change them on your first login. The responsibility of safekeeping the username and the password shall remain at all times with the User.
Intellectual Property Rights
The software used for this Website and the intellectual property rights (including the copyrights) of the contents and information of and material on this Website are owned by Astra Travel and Tourism, its suppliers or providers.
Astra exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) the Website and You are not entitled to copy, publish, promote, market, integrate, utilize, combine or otherwise use the content thereof without Our express written permission. Any unlawful use will constitute a material infringement of our intellectual property rights.
Disclaimer
Given your understanding that Astra operates as a B2B company, you hereby acknowledge and confirm that:
- The materials on this Website are provided "as is", as such Astra makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights;
- No warranty or any representation is made by Astra concerning the accuracy, likely results, or reliability of the use of the materials on this Website;
- We are not responsible in any manner and under any circumstances for any loss, damages, fines, penalties, fees, or payments of any kind that you may incur as a result of bookings made through the Website;
- We are not responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of this Website or otherwise), inaccurate, misleading or untrue information or non-delivery of information;
- We are not liable in any way for the delivery, the correct execution and /or quality of the services booked through this Website;
- No warranty or any representation is made by Astra as to the security of this Website, or that the Website is free from any viruses;
- In no event shall Astra, its affiliates and/or its suppliers be liable for any direct or indirect losses or damages arising out of or in any way connected with the use of this Website or with the delay or inability to use it, or for any information, software, products, and services obtained through this Website, or otherwise arising out of the use of this Website, and that you fully and forever discharge and release Astra from any and all such losses and damages.
Limitation of liability
You unconditionally agree that our total liability towards You in respect of any and all losses, damages, liabilities or otherwise arising out of or in connection with the use or the inability to use the Website shall be limited in all cases to an aggregate amount of the total cost of your reservation as set out in the e-mail confirmation (whether for one event or series of connected events), or to an amount of (500) US dollars, whichever is less.
Amendments
Astra reserves the right to make any amendments, changes or updates with respect to the Terms of Use or in the content or the format of this Website at any time without notice, and any amendments to these Terms of Use shall be effective upon posting on this Website. Please check the Terms of Use published on this Website regularly to ensure that you are aware of all terms governing your use of this Website.
Right to Terminate
Astra shall be entitled to terminate or to restrict access to this Website with no liability to the User at any time, without notice and for any reason whatsoever at its sole discretion.
Governing Law and Dispute Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the Laws of the Hashemite Kingdom of Jordan. Any dispute arising out of or in connection with these Terms of use shall exclusively be settled by the Central Court of Amman (Palace of Justice).
