Through this Website, Astra Travel and Tourism (“Astra”, “We” or “Us”) offers independent travel agents and Subagents the opportunity to conveniently search and book flight tickets, hotel rooms, sightseeing, transport, Travel Products, Travel Services and get information and tips on other travel arrangements worldwide.
Astra mediates on behalf of the User giving the opportunity to find and book flight tickets, hotel rooms, sightseeing, transport, Travel Products and services resulting in a direct agreement between the User and the service provider itself. As such, Astra is a business to business (B2B) company and does not serve or deal with the User directly. Astra transmits the details of your reservation to the relevant service provider and sends you a confirmation email for and on behalf of the service provider. Any query pertaining to your booking must be made to Astra Team and we will take an appropriate action on behalf of you with whom the booking has been made (Service Provider).
All information displayed in the Website are based on the information provided to us by the relevant service provider. As such, service providers are responsible for updating all rates, availability and other information which is displayed on the Website.
Although we will use reasonable skill and care in performing our intermediary services, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct. Each service provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on the Website. Our Website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodations made available.
You are personally responsible for providing the necessary accurate information that will enable us to carry out the booking properly. The information requested includes among others the correct name details, address details, Email address, place of residence, date of birth, nationality. You are further personally responsible for holding the appropriate valid travel documents (passport, visa, travel insurance and otherwise).
All prices on the Website will be displayed in a manner to include any and all charges and taxes, unless otherwise stated on the Website or in the e-mail confirmation.
Upon submitting your reservation request, you authorize us to facilitate booking reservations on your behalf, including making payment arrangements with service providers. Your credit card data will be used by US to process the payment of the requested reservation, and payment will be charged to your credit card in US dollars. After payment is accepted and processed, you will receive an e-mail confirmation from us containing the payment and reservation details.
We will not be responsible for any losses if, for any reason, the debit/credit card, billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in the availability of booking, the rates or in any other charges that may occur during the verification or billing process.
Astra advises You to always print or copy all transaction data as well as the terms and conditions of each service provider(s) used, and to keep these with you during your travel.
You may cancel or change your prepaid reservation, but you will be charged the cancellation or change fee indicated in the e-mail confirmation that you will receive.
In certain cases, some hotels do not permit changes to or cancellations of reservations after they are made. Relevant information on rules and restrictions for similar cases will be displayed on the Website. No refund will be made in the event you are unable to travel or to utilize any of the reserved services for whatever reason.
You agree that if your booking or account shows signs of fraud or any suspicious activity, we may (but not obliged to do so) cancel any travel or service reservations associated with your name, email address or account.
We will collect and save your data such as name, address, telephone numbers, e-mail address and passport data and will forward all these data to the respective service provider in order to be able to make a booking or reservation. All Your data saved by us will be protected against unlawful access according to the standards applied by us. The credit card and account information provided by you will only be used for the sake of making a booking or reservation. This data is neither collected nor saved by us.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We may however share your data with other product suppliers, business partners, and competent authorities or in response to a court order. Accordingly, you authorize and license us to share your data without any obligation for compensation and free of any moral or other rights.
Astra Website may provide links to other websites that are not under our control. We shall not be responsible in any way for your access to such other websites or to the content thereof.
We provide such links only as a convenience to the User, and the inclusion of any link to any such websites does not imply endorsement or a recommendation by us the content of such websites. Access to such other websites is at your entire risk.
The content and information on Astra Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or to our suppliers and providers. While you may make limited copies of your travel route (and related documents) for travel or service reservations booked through this Website, You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website.
Additionally, you agree not to:
Although care has been taken to equip this Website with security measures necessary to avoid the loss, misuse, and/or alteration of information under our control, it is the responsibility of the User to upgrade all devices, computers and browsers used by the User to access the Website in order to prevent any authorized access to the User’s information saved in the Website. In case a user name and a password is given to you to access and to book reservations through the Website, You must change them on your first login. The responsibility of safekeeping the username and the password shall remain at all times with the User.
The software used for this Website and the intellectual property rights (including the copyrights) of the contents and information of and material on this Website are owned by Astra Travel and Tourism, its suppliers or providers.
Astra exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) the Website and You are not entitled to copy, publish, promote, market, integrate, utilize, combine or otherwise use the content thereof without Our express written permission. Any unlawful use will constitute a material infringement of our intellectual property rights.
Given your understanding that Astra operates as a B2B company, you hereby acknowledge and confirm that:
You unconditionally agree that our total liability towards You in respect of any and all losses, damages, liabilities or otherwise arising out of or in connection with the use or the inability to use the Website shall be limited in all cases to an aggregate amount of the total cost of your reservation as set out in the e-mail confirmation (whether for one event or series of connected events), or to an amount of (500) US dollars, whichever is less.
Astra shall be entitled to terminate or to restrict access to this Website with no liability to the User at any time, without notice and for any reason whatsoever at its sole discretion.